Support
Need help with retailLotto? We're here for you.
Frequently Asked Questions
How do I set up portal reconciliation?
Go to Settings, scroll to the Lottery Portal section, and enter your state lottery portal username and password. Then use Reports > Portal Reconciliation to compare your inventory.
Does the app require an internet connection?
Yes, an active internet connection is required to use the app. Your data is stored securely in the cloud and syncs automatically across all your devices.
How do I add another store?
Go to Settings and tap "Add Store" to create a new store. Once added, you can switch between stores from the multistore selector in the app.
How do I give my clerk access?
Go to Admin > Users and invite them with their email. You can assign roles (owner, manager, clerk) that control what they can see and do.
Can I export my data?
Yes. Go to Reports and use the export options to download your inventory, sales, and settlement data.
How do I delete my account?
Email support@lottoretail.com and we will permanently delete your account and all associated data within 30 days.